Know Your Bud – Zendesk
RoseBud Technologies made a pledge to our clients in January of 2012 to improve upon our mission to “meet and exceed all client expectations” with our client support services. One of these improvements was the introduction of an online help desk management system. We selected Zendesk due to its ease of use, no infrastructure cost, and commitment to continued development and features as a cloud platform. Zendesk, combined with our new remote support services, has helped make tremendous improvements to our response time in resolving customer issue requests over the course of the year.
Effectively managing client support requests quickly is of the highest importance at RoseBud Technologies. Please let us know if you’re not on Zendesk with us. We will be happy to get you and your company set up quickly and to discuss how our remote client support services can improve your staff’s productivity.
- Create support requests / tickets
- Browse self-help KB articles for common issues
- Track all issues as they relate to your organization
- “We value the relationship we have with RoseBud Technologies. They respond right away to any needs we may have and get us up and running any time our system may be down. Our employees didn’t have time to keep up with the latest evolving technology. Relying on an outside IT company saves us valuable time and money. Everyone here loves our new Microsoft cloud technology.” Atlanta Fuel – Cheryl Waters, President
- “We started using Microsoft’s Office 365 small business in our Chevrolet-Cadillac store. The main use was for a company email and Lync. After using it for a few months, we added our Nissan store. After we grew in numbers, we needed an Enterprise plan. That’s when Rosebud Technologies came in.RoseBud worked with Microsoft and made the transition very easy for us. We are now over 70 users and adding more. Greg Wartes, Greg Treanor, and the staff at RoseBud, have worked hard to make sure it was a smooth and fast transition. They responded to our emails and calls in a timely manner. This change in our plan would have taken hours of our time and I don’t know if we could have done this without the help of RoseBud. I would recommend RoseBud for technology consulting or any of the many ways they can help save a business time and from costly mistakes.” Jones Chevrolet-Cadillac – John T Jones III – President